Return Policy
We have a 14 day return policy, So that if our customer is not satisfied with any product he got, He can get his money back without any hassle. The only requirements for the return policy are:
– that the product be in its packaging.
– Without any broken or worn out condition.
It should appear unused and not cause harm.
Note:There are no returns or exchanges on custom jewelry or custom rings (such as engraving any name on a ring).
Note: Orders containing a discount coupon are not eligible for returns. It’s a sale that only happens once a year, Our products are significantly reduced to the lowest prices since the year to date to celebrate the opening of our store.
Who pays for return shipping?
If you are returning a product because it arrived damaged, defective, or not as described, or if an order arrived other than the one you chose in your shopping cart, The “Kannour” store will be responsible for the return shipping costs. But if you suddenly change your mind without any of the previous reasons, You will be responsible for return shipping fees.
How much does a return card cost if I pay for it?
| Duration depends on the country | Delivery time 7 – 15 days |
| Yemen – Sanaa | $2 |
| Other governorates of Yemen | $3 |
| Saudi Arabia – Riyadh/Jeddah | $50 |
| Other Saudi governorates | $40 |
| Oman | $50 |
| Other countries | $75 |
Recovery method
We will refund your order to your original payment method.
Credit card: Refund takes 3 to 5 working days.
Collection and Return Processing
Please email about your problem before submitting returns, And you will be able to return your product in just one click when you send your item back and need a refund, The item will be evaluated for any damage with our focus on satisfaction, Your refund will be prepared immediately to your visa within 7 to 10 working days.
Referred product details
