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common questions

We are a leading online retailer and wholesaler. Our main office is in Yemen, Sana’a. What makes us unique is our experience since 2005 in high quality men’s and women’s jewelry at affordable prices. We are also distinguished by the ease of delivering Yemeni jewelry and civilizations to all parts of the world.

Yes, we are charged with shipping our products to designated countries and these are the countries that do not prevent the entry of our products, Also for countries that facilitate shipping transactions and do not cause delays in the transaction, To know the shipping rates and the countries to which you ship, click here.

If you receive an order that is different from what you ordered, or if the product has a technical defect, You can return the order within 30 days, We will pay the shipping fee,more details.

1- Bank transfer” to our account in Al-Kuraimi Bank, and this service is available in Yemen and Saudi Arabia only.

2- Western Union , MoneyGram “This service is available in all countries to which it is shipped.

4- Cash on Delivery This service is only available in the city of Sana’a.

You have two ways to send money to us via Western Union, If you can’t send in the first way, You can try the second method

  • The first method is to send money online. By following these steps.
  1. Go to the official Western Union website by clicking on the following link https://www.westernunion.com/ca/en/home.html
  2. Log in to your profile. If you do not have a profile, Please register for free.
  3. Select the country and Haya (Yemen), Then enter the amount you want to send, and method of delivery (cash).
  4. Enter the recipient’s name YASER ADEL MOHAMMED SHARHAN
  5. Pay with your card.
  6. You will get a confirmation via email. And you will get a tracking number (MTCN)
  7. Go to the checkout page and share with us the sender’s name, sender’s phone number, and tracking number
  • The second method is to send money by visiting the nearest branch, By following these steps.
  1. Find the nearest Western Union branch on Google Maps
  2. Bring your ID card Make sure it is valid
  3. Provide the recipient’s full name which is YASER ADEL MOHAMMED SHARHAN, In addition to the country, which is Yemen
  4. Provide the amount to be transferred, In addition to the transfer fee
  5. Fill out the submission form, if available

  6. Receive the transaction receipt and inform us of the 8-digit reference number so that we can receive the transfer from any Western Union agent

You have two ways to send money to us via MoneyGram, If you can’t send in the first way, You can try the second method

  • The first method is to send money online. By following these steps.
  1. Go to the official MoneyGram website by clicking on the following link https://www.moneygram.com/mgo/us/en/
  2. sign in to your profile. If you do not have a profile, Please register for free.
  3. Select the country and Haya (Yemen), Then enter the amount you want to send, and method of delivery (cash).
  4. Enter the recipient’s name YASER ADEL MOHAMMED SHARHAN
  5. Pay with your card.
  6. You will get a confirmation via email. And you will get a tracking number (MTCN)
  7. Go to the checkout page and share with us the sender’s name, sender’s phone number and tracking number
  • The second method is to send money by visiting the nearest branch, By following these steps.
  1. Find the nearest MoneyGram branch on Google Maps
  2. Bring your ID card Make sure it is valid
  3. Provide the recipient’s full name which is YASER ADEL MOHAMMED SHARHAN, In addition to the country, which is Yemen
  4. Provide the amount to be transferred, In addition to the transfer fee
  5. Fill out the submission form, if available

  6. Receiving the transaction receipt and informing us of the 8-digit reference number, so that we can receive the transfer from any MoneyGram agent.

After successfully completing the application, You will receive our bank account number on your email. Take our account number. Then make a deposit using one of the following steps.
  • Enjaz Bank from point of sale, ATM, self-service machine, website or application.
  • instant bank from ATM, or the website, or the app..
  • Alinma Bank from the ATM, or the app..
  • Quick Pay Bank from an automated teller machine, or landline, or the website, or the app..

All of our products are in stock, According to the quantity specified in each product, We will send your order on the same day you place the order.

Our online store has an SSL certificate which provides the highest level of security encryption to our customers.

We hope to ship our products to all countries of the world, But the matter is out of our control. We only ship to countries specified by DHL due to the situation in Yemen.

Of course we have a shop, We are glad to have you visit our store, And the address of our only and main store in Yemen, Sana’a , The old city of Sanaa.

After the order is successfully completed, Your tracking number will be sent to the email address provided on your order. We also keep track of your order and do our best to get your order as soon as possible.

Because most of our products are made of natural onyx stones, Most of the Yemeni onyx stones are rare, and we cannot provide them with more than one piece

If you would like to return an item because it does not match the product description, or if your order arrives damaged or defective, Kannour is responsible for returning shipping costs to all countries. But if you change your mind without any reason, You will be responsible for the cost of return shipping.

We will refund your money in the same way it was paid. Refunds usually take 3-5 business days for the funds to appear in your bank account.

If you need to change or cancel your order, Please contact us immediately. Once our warehouse processes your order, We will not be able to make any changes

We do not have express shipping service We have shipping service in a fixed period, which is from 10 days to 15 days, We are trying our best to provide express shipping service as soon as possible.
Sometimes parcels are marked as delivered before they actually arrived! In most cases your order will arrive within 1-2 business days. Be sure to check the tracking code, or post office for more information.
note” that we are not responsible for lost or stolen parcels, So please make sure to choose a safe delivery location.
We usually ship our products in luxury boxes. or if you want special packaging, Please write this in the order notes on the checkout page.
you can’t take it back, All customized items are final sale and cannot be returned.
Yes , We can carve a name or letter on the inside of the ring or on the back of the necklace, This service is free, if you want that , Please write the letter or name on the>checkout page.
Keep silver completely dry when storing. If silver is used frequently, Keep away from excessive exposure to air and store in a stain resistant cloth, Like a flannel bag. Silver storage box. or if your climate is humid Place a small package of dried crystals inside your storage area, Whether it’s a closed box or a flannel roll.
We send the order to the size specified to us on the product page, So please write down your suitable ring size, If the product arrived to you that does not match your size and you want to return it to us, you will bear the shipping cost, Unless the size does not match the size you ordered, we bear the shipping costs. Or we have another solution that you can change the size of the ring at the nearest jeweler to you, In the event that the product is available to zoom in and out as we described on the product page..
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